How much is shipping?
Orders over $100 ship free! All other orders ship at different flat rate of $4.95 & up.
How long does it take to get my order?
Orders placed by 4PM (ET) will usually ship the same day, and most customers receive their orders in 1–5 days. Orders that require prescription approval or personalization may take longer to ship.
How do I track my order?
We'll send you emails to update you on the progress of your order, or you can check its progress in the Orders section of your account. You can also give us a call, and we'll be happy to provide tracking information.
Who will be delivering my order?
We ship via FedEx and other premium carriers to provide you with the fastest and most reliable service available.
Do I need to be there to sign for it?
Nope! If you're not home, the driver will leave your package at the door or with your doorman.
Do you ship to P.O. boxes, APO/FPO addresses, or international addresses?
No – at this time we are unable to ship to P.O boxes, APO/FPO addresses. yes- We ship International but free shipping for orders of $100 isn't available for now & flat rate cost will increase, Orders may take longer depending it's Destination.
What happens if my package gets lost?
All items purchased from Canine's World are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.
What is Autoship?
Autoship lets you schedule regular deliveries of your pet supplies, so you never run out of pet food or other essentials like potty pads and treats ever again.
How do I set up an Autoship so I can receive a recurring delivery?
Just add your favorite items to your cart, proceed to checkout, select "Yes" to Autoship at checkout, and set your schedule.
What are the benefits of Autoship?
After your first Autoship discount, you’ll save an extra 5-10% on select brands for all future Autoship orders.
Is there a membership fee?
There's no membership fee, and you can cancel at any time.
Can I order prescription medications with Autoship?
Yes–if you have a valid prescription or remaining refills on file, you can set up an Autoship for your pet's prescription medications. [ONCE PRESCIPTION TURNS AVAILABLE FROM OUR SITE ]
How will I know when my Autoship is on its way?
We'll send an email to remind you of your upcoming Autoship orders as well as when your Autoship order ships.
How can I change my shipping date or delay my Autoship?
Go to Manage Autoship, select the Autoship you need to reschedule, click the "Change" link in the Next Shipment section on your computer or the "Change Date" button on your mobile device, and select your preferred shipment date. You can change your shipping date up to 24 hours before your next scheduled shipment.
How can I add or remove items in my Autoship?
To add items: go to the product page of the item you'd like to add and click the "Add to Autoship" or "Ship once with next Autoship" button. If you have multiple Autoship orders, you'll be asked to select which one you're adding to! To remove items: go to Manage Autoship and select your Autoship order. For the item you wish to remove, click on "Remove" and confirm you'd like to remove it from your Autoship order.
How can I change my payment method?
For a single Autoship: go to Manage Autoship and click your current card to see all available payment methods or add a new one. For multiple Autoships: go to your Payment Methods, edit an existing card or add a new one, and check the "Update your active Autoships to use this credit card" checkbox.
When will my credit card be charged?
Your credit card will be charged automatically on the date the order is shipped. You may see a pending charge on your credit card as soon as we begin to prepare your order, which could be as early as 24 hours ahead of your scheduled ship date. There's no need to call or update anything online.
How can I change my shipping address?
For a single Autoship: go to Manage Autoship and click your current address to see all available addresses or add a new one. For multiple Autoships: go to your Addresses, edit an existing address or add a new one, and check the "Update your active Autoships to use this address" checkbox.
How can I cancel my Autoship?
Go to Manage Autoship, select your Autoship, and click the "Cancel This Autoship" button at the bottom of the page.